Refund & Return Policy

At HS Kitchen, we want every customer to receive the right product in good condition. Please read our refund and return policy carefully before placing an order.

Return Request Time

Customers must submit a return or replacement request within 24 hours of receiving the order. Requests made after 24 hours may not be accepted.

When Return or Replacement Is Accepted

We accept return or replacement requests only in the following cases:

  • The product is damaged during delivery

  • The wrong item is delivered

  • The product is defective or not working

  • Any parts or accessories are missing from the package

To help us review your request, please share clear photos or videos of the product, packaging, and issue.

Change of Mind Returns

HS Kitchen does not accept returns or refunds for change of mind. This includes cases where the customer does not like the product, orders by mistake, or no longer wants the item after delivery.

Refund or Replacement

Depending on the issue, HS Kitchen may offer a replacement or refund after checking the product and confirming the problem.

A replacement is usually offered first. If replacement is not possible, a refund may be processed.

Product Condition

To be eligible for return or replacement, the product must be:

  • Unused

  • In original packaging

  • With all accessories, parts, manuals, and box

  • With proof of purchase or order details

Used, broken, or incomplete products may not be accepted.

Return Shipping Charges

If the issue is from HS Kitchen’s side, such as a damaged product, wrong item, defective product, or missing parts, HS Kitchen will cover the return shipping charges.

Refund Method

Refunds may be processed through a suitable available method, such as bank transfer, JazzCash, EasyPaisa, or any other payment method agreed with the customer.

Refund processing time may vary depending on the payment method and verification process.

Order Cancellation

Once an order is confirmed or dispatched, cancellation may not be accepted. Please make sure your order details are correct before placing the order.

Non-Returnable Cases

Returns, refunds, or replacements will not be accepted if:

  • The product is damaged by the customer

  • The product has been used

  • The product is returned without original packaging

  • Parts, accessories, or invoice/order details are missing

  • The return request is made after 24 hours of delivery

  • The customer changed their mind after receiving the product

How to Request a Return

To request a return, replacement, or refund, please contact us through our Contact Us form on the HS Kitchen website.

Please include your order details, product name, issue description, and clear photos or videos so our team can review your request quickly.

Final Decision

HS Kitchen reserves the right to approve or reject any return, replacement, or refund request after reviewing the product condition and order details.